Senior Operations Specialist driving high - quality execution across client operations and products. Collaborating with internal teams to deliver tailored solutions in a hybrid work environment.
About the role
- Operations Specialist enhancing operational activities and providing client services for SAPI. Overseeing product operations and managing client relations to improve service quality.
Responsibilities
- Perform final quality checks and oversee the full product lifecycle.
- Provide operational support to partners, ensuring high-quality execution and resolving data discrepancies.
- Monitor ongoing account performance and manage complex schedules, ensuring data accuracy and integrity across the system.
- Maintain precise analytical reports on product performance.
- Coordinate with other teams to innovate and optimise cross-functional processes for enhanced automation and efficiency.
Requirements
- Bachelor's degree or relevant experience.
- Proficient in English, both written and verbal.
- Tech-savvy with a willingness to learn new software tools.
- Strong attention to detail to ensure accuracy in data handling and reporting.
- Excellent communication skills for effective teamwork and client interactions.
- Ability to multitask and prioritise in a fast-paced environment.
- Commitment to providing outstanding customer service.
- Proactive attitude with the ability to work independently.
- Team player who can collaborate with various teams.
Benefits
- Transparent salary structure and progression, with annual consideration for a pay rise.
- Hybrid - 1 day per week in our Hanoi office - we trust you, and we're sure you'll do great work from home, and our core working hours are 8 am to 4 pm UK time
- 20 days annual leave - plus VN bank holidays
- Full access to LinkedIn Learning - we believe a culture of learning is paramount to success, so you can benefit from more than 100,000 courses on a variety of topics to nurture your growth.
- Full access to Calm - your well-being and overall mental health are of utmost importance to us, so we are keen to ensure you feel supported in this regard.
- 6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time.
- Generous parental leave
- An international working environment: Our employees come from around the world, collaborating and communicating in English as our primary language.
Job title
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