Technical Adoption Manager guiding customers in adopting VMware technology for business success. Responsible for driving customer engagement and managing successful outcomes with VMware solutions.
About the role
- AI Virtual Assistant Adoption Manager at Santander driving adoption of generative AI and development-oriented AI tools globally. Leading initiatives for integrating AI tooling into software development workflows.
Responsibilities
- Lead the end-to-end adoption of Generative AI–based chatbots and voicebots across customer-facing and internal use cases, from pilot to large-scale deployment.
- Own the adoption roadmap for conversational AI solutions, ensuring alignment with business priorities, customer experience objectives, and operational efficiency goals.
- Drive standardization and reuse of conversational AI capabilities, frameworks, and best practices across geographies and business units.
- Coordinate multi-stakeholder programs to ensure successful onboarding, integration, and usage of conversational AI solutions.
- Partner closely with AI Product Owners teams to translate advanced AI capabilities into usable, adopted products.
- Design and execute change management strategies to maximize adoption, including communication plans, training programs, and operational playbooks.
- Support business and operations teams in redefining processes impacted by chatbot and voicebot automation.
- Identify adoption barriers (organizational, cultural, or operational) and proactively address them.
- Define and monitor KPIs related to adoption, usage, customer satisfaction, containment rates, automation impact, and ROI.
- Ensure conversational AI solutions comply with ethical AI principles, regulatory requirements, and data privacy standards.
Requirements
- 6–10 years of experience in digital transformation, AI adoption, product management, or technology program management roles (Required).
- Proven experience leading the adoption of chatbots, voicebots, or Conversational AI solutions in enterprise environments (Required).
- Experience defining adoption metrics, business KPIs, and value realization frameworks (Required).
- Experience with voice technologies, speech-to-text / text-to-speech, or IVR modernization (Preferred).
- Experience working in global, multi-country environments (Preferred).
- Strong understanding of Generative AI and LLM-based architectures, including NLU/NLP concepts, prompt design, and orchestration patterns (Required).
- Demonstrated ability to lead cross-functional initiatives involving business, technology, AI, security, and compliance stakeholders (Required).
- Solid understanding of customer experience and contact center operations is highly desirable (Required).
- Hands-on exposure to Conversational AI platforms (e.g., Google Dialogflow, Amazon Bedrock, Genesys, Sierra or similar) (Preferred).
- Familiarity with Responsible AI, model governance, and AI risk management frameworks (Preferred).
- Background in financial services or regulated industries (Preferred).
- Excellent communication and stakeholder management skills, with the ability to translate complex AI concepts into business value (Required).
- Fluent English (Required).
Benefits
- Competitive rewards
- Flexible working hours
- Professional development opportunities
- Health insurance
- Childcare support
- Family-friendly programmes
- Wellness programme
- Gym/WellHub membership
- Meal subsidy
- Parking
- Shuttle service from various points in Madrid
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
HPEFS Adoption Manager driving adoption of HPEFS products across sales and segment teams. Partnering with GTM teams to enhance best practices and support business growth through innovation.
Post Adoption Specialist supporting Florida’s child welfare system and enhancing post - adoption services. Responsible for evaluations, report preparations, and collaboration with stakeholders.
AI Marketing Project Manager leading AI - driven marketing initiatives at Caterpillar. Blending marketing expertise with advanced AI and data knowledge for enhanced customer experience.
Senior Technology Adoption Specialist managing SME outreach and IDT support. Ensuring high participation in the Made Smarter programme across London, focusing on digital transformation.
Enablement & Adoption Specialist developing and executing partner enablement strategies for AI platform. Collaborating with teams to build scalable training and resource frameworks.
Change & Adoption Specialist focusing on Sales, Origination, and Client relationship management tools. Driving technology adoption to enhance business impact as part of Swiss Re's digital transformation.
AI Automation & Adoption Specialist at Vonage simplifying complex business processes and deploying AI - powered solutions for immediate value. Leading enterprise AI adoption for business impact.
Werkstudent im M365 User Adoption und Change Management für die IT - Teams bei RÖDL. Unterstützung bei Change - Management Strategien und Workshops in Eschborn, Deutschland.
Territory Adoption Specialist enabling Autodesk customers' cloud solutions adoption and driving customer engagement. Collaborating with internal teams for onboarding, user engagement, and support.