IT Training Delivery and Adoption Manager leading IT training delivery across the firm in Tampa, enhancing the learner experience and training effectiveness while overseeing the training team.
About the role
- Territory Adoption Specialist enabling Autodesk customers' cloud solutions adoption and driving customer engagement. Collaborating with internal teams for onboarding, user engagement, and support.
Responsibilities
- Assess customer health and renewal risk using digital tools, reports and usage insights
- Support customers during onboarding, product changes, and new feature adoption with accurate and up-to-date product knowledge
- Provide customers with guidance that aligns with their workflows and intended use cases to help them achieve measurable outcomes
- Support customers in getting the most value from their Autodesk solutions and recognize when their needs may require additional capabilities, partnering with internal teams where appropriate
- Share customer trends and insights that help strengthen and scale adoption programs across the region
- Document customer engagement, actions, and opportunities thoroughly in Salesforce
- Work with internal teams to deliver cohesive guidance and ensure aligned execution on customer objectives
Requirements
- Speak fluent in English
- Bachelor’s degree or equivalent experience
- AEC software knowledge and/or relevant AEC industry experience
- Two to four years in Adoption, Renewals, Inside Sales, Technical Support or similar customer-facing roles
- Passion for technology with strong technical aptitude and willingness to learn new tools quickly
- Experience managing a high-volume account portfolio within structured processes
- Ability to handle escalated customer situations and communicate effectively across different organizational levels
- Strong organizational, follow-up, and time-management skills
Benefits
- Competitive salary
- Annual cash bonuses
- Commissions for sales roles
- Stock grants
- Comprehensive benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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