Senior Product Manager for ISG Lab Services and Operations at Dell Technologies. Leading product management initiatives and collaborating with cross - functional teams to enhance service delivery.
About the role
- Product Owner at Sanlam overseeing Customer Service product vision and strategy. Collaborating with teams to deliver high-quality products catering to various market needs.
Responsibilities
- Define and Communicate Product Vision & Strategy: Ensure the product vision and strategy align with company goals and clearly communicate them to stakeholders and teams.
- Translate Company Goals into a Prioritized Roadmap: Convert strategic objectives into actionable features and maintain a product roadmap that reflects priorities.
- Collaborate with Stakeholders: Engage with customers, leadership, and engineering teams to gather requirements, validate needs, and manage expectations.
- Manage and Prioritize the Product Backlog: Create, refine, and maintain a detailed backlog that aligns with the product vision and delivers maximum value.
- Lead Agile Practices: Actively participate in Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives) to guide development and ensure progress.
- Write User Stories and Acceptance Criteria: Develop clear, actionable user stories with acceptance criteria to ensure development meets expectations and delivers value.
- Oversee Product Lifecycle Management: Manage the product from conception through launch and continuous improvement to maintain market relevance.
- Conduct Market Research and Analysis: Perform competitor analysis, market research, and customer engagement to inform product decisions and innovation.
- Track Performance and Outcomes: Define and monitor key performance indicators (KPIs) to measure success and identify areas for improvement.
- Validate Decisions Through Research: Use data and research to support hypotheses and ensure customer-centricity in all product decisions.
Requirements
- Bachelor’s degree in information technology, Computer Science, or related field.
- Relevant certifications (e.g. SAFe Product Owner; Product Manager (POPM); ICAgile Certified Professional (ICP))
- Proven experience as a Product Owner or similar role in Product Management.
- Strong understanding of Agile methodologies such as Kanban, Scrum and SAFe.
- Excellent communication, presentation and leadership skills.
- Ability to work effectively with cross-functional teams in a hybrid manner.
- Excellent prioritisation skills based on value.
- Creative problem-solving skills and willingness to think outside the box.
- Experience with product lifecycle management and software development tools such as Jira, Miro etc.
- Knowledge of Microsoft Dynamics 365 would be a bonus.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible working arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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