VP Software Engineering at GM Financial responsible for technology implementation strategy and leading product teams in Agile environment. Championing technology modernization and driving operational excellence.
About the role
- Senior Software Engineer designing and developing automation systems for scaling support operations. Responsible for building production-ready solutions with operational reliability in a hybrid work environment.
Responsibilities
- Design and develop automation systems converting Slack/office-hour requests into structured support tickets
- Build integrations such as Slack → Jira automation, routing, triage workflows, and lifecycle synchronization
- Implement agentic workflows for automated context collection, triage, summarization, and recommendations
- Build scalable APIs and event-driven pipelines
- Ensure production readiness with retries, idempotency, monitoring, and failure handling
- Add observability (logs, metrics, dashboards, alerts) to maintain reliability
- Deliver high-quality, maintainable, and resilient production systems
- Collaborate with cross-functional stakeholders through demos, documentation, and rapid iteration
Requirements
- 10+ years of overall IT experience
- 8+ years of hands-on software engineering experience building production systems
- 5+ years of coding experience in Java, Python, or Go
- 5+ years building and shipping production-grade automation services
- 5+ years of API development experience (REST/gRPC, authentication/authorization, versioning, documentation)
- 5+ years working with event-driven architectures, retries/idempotency, rate limiting, and robust error handling
- Strong understanding of system architecture, scalability, service boundaries, and data flow design
- Experience or strong practical exposure to agentic workflows using LangGraph, LangChain, Orchestration frameworks, RAG patterns, Evaluation frameworks and guardrails.
Benefits
- Dynamic work environment
- Innovative projects
- Collaborative culture
- Advanced technology stack
- Career growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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