Customer Support Representative enhancing customer experience in the textiles industry. Managing inquiries via email, chat, and phone with a focus on efficiency and service quality.
About the role
- Director of eCommerce Analytics leading strategies for Samsung's eCommerce performance. Collaborating with teams to enhance data insights and influence business decisions across markets.
Responsibilities
- Lead and manage an eCommerce Analytics team while fostering a culture of continuous improvement
- Collaborate with senior leaders to design and execute the analytics roadmap
- Communicate complex data findings and insights to non-technical stakeholders through reports and presentations
- Build and manage a robust analytics framework to track key performance indicators
- Oversee the creation of data models and analytical solutions to extract actionable insights
- Conduct in-depth analysis on consumer behaviors and other business-critical metrics
- Drive the development of eCommerce insights to inform strategic decisions
- Apply statistical and machine learning techniques for hypothesis testing and regression analysis
- Oversee A/B testing and experimentation frameworks for optimizing consumer experience
Requirements
- 10+ years of related experience in digital & eCommerce analytics
- At least 4 years managing multi-touch attribution (MTA) measurement frameworks
- Master’s degree in business, data science or a related field with 7+ years’ experience in e-commerce, consumer electronics or management consulting
- Proven leadership experience in managing and developing analytical talent within a matrix organization
- Strong technical expertise in Tableau/SQL and well-verse with Adobe Analytics and Google Cloud Platform
- Hands-on experience building multi-dimensional customer segmentation models (K-Means, RFM, Behavioral and Geographics)
- Proficiency in developing custom reports and advanced segments for interpreting findings
- Strong quantitative and analytical capabilities with high proficiency in data analysis using Excel and Tableau
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- 401(k)
- Employee Purchase Program
- Tuition Assistance (after 6 months)
- Paid Time Off
- Student Loan Program (after 6 months)
- Wellness Incentives
- MBO bonus compensation based on performance
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