Senior IT Service Analyst managing complex ITSM processes for Forcepoint, simplifying security for global businesses. Engaging in governance, compliance, and continual service improvement initiatives.
About the role
- Join Salon Line as an Analista Funcional de Sistemas Digitais. Responsible for mapping processes and documenting requirements for digital customer journeys.
Responsibilities
- Elicit and document requirements (functional and non-functional) with business stakeholders.
- Map processes and flows related to customer and consumer digital journeys.
- Translate strategic needs into viable technical solutions together with the development team.
- Support organizing and prioritizing the backlog of requests and improvements.
- Perform functional testing and formal acceptance of deliverables from technical teams or partners.
- Participate in project meetings, refinement sessions, and agile rituals (Scrum or Kanban).
- Ensure traceability of requirements and integrations, keeping documentation up to date.
Requirements
- Bachelor's degree in Information Technology, Engineering, Systems, or a related field.
- Experience with Oracle Commerce Cloud, Bseller, Salesforce, or similar platforms.
- Knowledge of e-commerce, CRM, or digital marketing.
- Experience in functional analysis, process mapping, and business rules.
- Familiarity with tools such as DevOps, Postman, VSCode, Notion, Trello, Monday, Airtable, and ChatGPT.
- Understanding of APIs, databases, automation, and business-applied AI.
- Knowledge of omnichannel journeys, UX, A/B testing, and analytics.
- Knowledge of systems architecture and solution design.
Benefits
- Meal allowance
- Transportation allowance
- Health insurance with co-pay
- Casual dress code
- TotalPass
- Birthday voucher to celebrate your birthday month
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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