Onboarding Specialist responsible for the successful onboarding of high - value Providers and Service Companies at Field Nation. Act as a trusted advisor and platform expert to facilitate user engagement on the marketplace.
About the role
- Customer Onboarding Specialist guiding new clients from contract to go-live at Salonkee. Collaborating closely with sales and support to ensure a seamless customer experience.
Responsibilities
- You design the onboarding experience: you guide new clients from contract signing through to a successful go-live.
- You stay engaged after training: in the first weeks you are the main point of contact and actively support clients as they get started with the software.
- You advise our clients on the optimal use of our tools — with the goal of simplifying their day-to-day work, digitizing processes, and creating real added value.
- You plan and organize your week independently, prepare accounts, and keep track of open to-dos — whether working in the field or coordinating with the team.
- You are our link between teams: you work closely with Sales, Support, and Product Development to ensure a seamless customer experience.
Requirements
- You enjoy working with people
- You are organized and take ownership of your work
- You speak fluent German
- You are able to communicate in English
- You are willing to learn a digital product (CRM experience is a plus)
- You have a driver's license
Benefits
- Attractive compensation: base salary plus bonus — your success pays off!
- Company car: also available for private use — comfort wherever you are.
- Flexibility: trust-based working hours and full freedom to plan your time.
- Memorable highlights: summer parties, winter celebrations, and regular team events to strengthen team spirit.
- Inspiring work environment: modern design office, dog-friendly and comfortable.
- Structured onboarding process to support you.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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