Customer Success Manager responsible for improving partner metrics and collaboration with onboarding and management teams. Working with SaaS platforms for customer engagement and marketing solutions.
About the role
- IT Intern on the Digital team supporting E-commerce, Mobile App, and CRM platforms at Sally Beauty. Gain practical experience in Agile and Waterfall methodologies over the summer internship period.
Responsibilities
- Support project managers, scrum masters, and business analysts in projects currently in progress across E-commerce, Mobile App, and CRM platforms using both Agile and Waterfall methodologies
- Assist with gathering, documenting, and validating business and technical requirements, including user stories, functional requirements, and process flows
- Participate in Agile ceremonies such as daily stand-ups, sprint planning, backlog grooming, reviews, and retrospectives
- Help maintain and update product backlogs, roadmaps, and project documentation
- Support Waterfall-based project activities, including SDLC documentation, milestone tracking, open items, status reporting, and change management
- Collaborate with Engineering, UX, QA, and business stakeholders to clarify scope, dependencies, and acceptance criteria
- Assist with defect tracking, leading efforts to unblock project blockers, and user acceptance testing (UAT) for new features and enhancements
- Help track project progress against key deliverables, identify risks or blockers, and help escalate issues as needed
- Analyze data to support continuous improvement and informed product decisions
- Contribute to processing documentation, workflows, and presentation materials for leadership updates.
Requirements
- Currently pursuing a bachelor’s degree in information systems, computer science, business, or a related field
- Strong analytical and problem-solving skills
- Excellent written and verbal communication abilities
- Comfortable working and communicating with technical and non-technical partners
- Organized, detail-oriented, and eager to learn
- Familiarity with Agile/Scrum and Waterfall concepts (Nice to Have, Not Required)
- Experience with tools like Jira, Confluence, SQL, Google Analytics, or Excel (Nice to Have, Not Required)
- Coursework or projects related to Product or Project Management, Business Analysis, or Digital (Nice to Have, Not Required)
Benefits
- Hybrid position requiring onsite work three days per week at the Support Center in Legacy West, Plano, TX
- Housing, relocation, and transportation assistance are not provided.
- Availability is required from June 1 through August 7, 2026, with a minimum commitment of 30 hours per week.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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