Sr. Engagement Manager leading account strategy for Fortune 1000 companies. Ensuring project success in digital transformation through effective management and partnerships.
About the role
- Customer Success Manager responsible for business impact across complex Signature clients. Utilizing MuleSoft expertise to enhance customer value and align with business goals.
Responsibilities
- Drive quantifiable business impact across complex, often multi-org Signature customers
- Maintain continuous focus on the customer’s business goals
- Integrate multiple products or processes to create effective customer solutions
- Craft a clear engagement charter with specified goals and metrics
- Align the Account Success team and internal stakeholders around the customer’s goals
- Design multi-step digital workflows where agents handle repetitive data-intensive work
Requirements
- 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields
- Exceptional communication and presentation skills
- Ability to handle objections, navigate complicated discussions, and drive alignment
- 5-6 years experience supporting customers using MuleSoft
- Experience with deep MuleSoft Anypoint Platform expertise
- Strong understanding of how MuleSoft solves business problems
- Knowledge of MuleSoft + Salesforce integration
- Understanding of integration patterns with enterprise systems (SAP, Oracle, Workday, ServiceNow)
- Multiple MuleSoft certifications (Developer + Integration Architect Associate)
Benefits
- time off programs
- medical, dental, vision, mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Job title
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Experience level
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Tech skills
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