Driving the adoption of Cadence software products through technical support and customer engagement. Collaborating with sales teams and providing demonstrations to enhance client relationships.
About the role
- DevOps Engineer responsible for SaaS infrastructure and triage work for identity security solutions. Collaborating with engineering and product teams to enhance cloud platform stability.
Responsibilities
- Responsible for DevOps and Triage work in our UAE region
- Proactively work with Engineering, Product, Services, and other functional departments to implement and operate our global customer-facing SaaS infrastructure
- Collaborate with engineering, product, and DevOps teams to improve the stability and performance of our cloud platform
- Partner with leaders at all levels across the organization on making our product work while meeting data sovereignty requirements
- Investigate and triage complex customer-reported issues by analyzing logs, debugging, and reproducing errors
- Independently handle any on-call incidents
- Collaborate with other teams to bring new features and services into production in the UAE region
- Proactively meet standards for information security and compliance (such as ISO, SOC, SSAE 16, etc).
Requirements
- Experience in 24x7 production operations, preferably supporting a highly available environment for a SaaS or cloud service provider
- Experience with cloud infrastructure environments, preferably AWS
- Experience with Kubernetes and tools like ArgoCD
- Strong understanding of microservices architecture and debugging distributed systems
- Knowledge of current development strategies and trends across web and mobile platforms
- Release automation (Jenkins, etc), system administration, system configuration, and system debugging experience
- Experience using scripting languages (Python, Bash, PowerShell, etc.) and infrastructure-as-code tools (Terraform)
- Strong understanding of system and networking concepts and troubleshooting techniques
- Strong interpersonal and teaming skills - ability to set and enforce process and influence engineers who are not direct reports
- Ability to operate in an agile, entrepreneurial start-up environment.
- Bachelor's degree in Computer Science or other technical discipline, or equivalent experience.
Benefits
- None specified in the job description.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Sales Engineer providing application and technical support at Emerson's headquarters for Fisher control valves. Promoting new technology and collaboration with global sales teams.
Global Application Engineering Manager at Miraclon drives technical excellence for flexographic printing solutions. Leading teams, collaborating cross - functionally, and implementing NPI strategies.
Application Support Engineer resolving customer support tickets using Salesforce at Sequoia. Collaborating cross - functionally to enhance overall customer satisfaction and experience.
Applications Engineer responsible for developing the customer - facing components of Axelera AI’s Voyager SDK. Working on low - code model deployment and end - to - end pipeline development.
Lead Application Engineer III designing and developing software solutions for Swiss Re Life & Health insurance clients. Collaborating on cloud - native SaaS/PaaS solutions while mentoring fellow engineers.
Field Application Engineer handling customer projects in real - world LiDAR applications. Involved in project delivery, customer ownership, and solution development in a high - tech environment.
Application Engineer at CRG designing and supporting enterprise applications across various platforms. Collaborating with stakeholders and focusing on custom development and modernization.
Cloud Software Engineering Manager at Insulet Corporation developing next - generation medical device software. Leading Scrum teams to build services for insulin delivery systems while collaborating globally.
Lead Engineer developing technical proposal content for Gas Turbine projects with GE Vernova. Collaborating across teams to ensure compliance and satisfaction for customers as a part of energy solutions.