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About the role
- VIP Experience Manager overseeing the premium guest experience at SailGP events. Responsible for hospitality management and collaboration with internal teams to ensure success.
Responsibilities
- Responsible for planning, executing and overseeing all aspects of the SailGP Adrenaline Lounge
- Ensure that all VIP guests, sponsors and high profile attendees receive a premium, seamless and memorable experience from arrival to departure
- Lead the design and delivery of the Adrenaline Lounge hospitality experience, including lounge design, guest flow and entertainment
- Collaborate with internal teams to ensure the VIP experience aligns with premium standards
- Develop and manage VIP hospitality timelines, run-of-show documents and staffing plans
- Ensure that event content is updated and distributed to all guests via the guest management system, event app and associated collateral
- Effectively manage the budget for the Adrenaline Lounge with support from the Director of Experience
- Serve as the primary point of contact for VIP guests and partners during the event
- Ensure all staff deliver top-tier, personalised service and maintain professionalism at all times
- Anticipate and resolve guest issues promptly and discreetly
- Train and manage the VIP hospitality team, including hosts and brand ambassadors
- Conduct pre-event briefings to align the team on experience expectations alongside safety requirements etc
- Work closely with the partnerships team to ensure fulfillment of VIP deliverables required as well as any specific partner requests
- Collect guest feedback and compile post-event reports evaluating VIP satisfaction, operational success and areas for improvement
Requirements
- Substantial experience in hospitality, event management or guest experience roles, preferably within luxury, entertainment or sports environments
- Proven track record of managing VIP or high-profile client experiences
- Exceptional communication, leadership and problem-solving skills
- Ability to perform under pressure and manage multiple priorities simultaneously
- Strong understanding of hospitality standards, event logistics and service excellence principles
- Availability to work extended hours, weekends and holidays as required by the SailGP event calendar
Benefits
- Hybrid working model with a minimum of 3 days per week in the London Office
- Proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity, equity, and inclusion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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