Organic Discovery Manager developing strategies for organic growth and AI visibility at Lovehoney. Collaborating with teams to optimize content and measure performance metrics in the US market.
About the role
- Web Services Manager leading a team to deliver web updates and support for RYNO Strategic Solutions. Overseeing front-end development and operational aspects while managing workflows and team performance.
Responsibilities
- Lead a team of Frontend developers, ensuring they have clear priorities, structured weekly cadences, and documented expectations
- Conduct weekly 1:1s with direct reports; provide constructive feedback, career development guidance, and coaching
- Maintain steady leadership presence, demonstrating composure, professionalism, and emotional maturity in all interactions
- Set and reinforce process standards, coding best practices, QA expectations, documentation requirements, and task ownership behaviors
- Produce weekly team summaries for leadership, highlighting trends, SLAs, risks, wins, and resource needs
- Monitor team health with individual audits and KPIs Responsible for training any team new hires and keeping the team up to date on any training requirements
- Represent the Maintenance team in Leadership meetings and activities with professionalism, clarity, and solution-orientation
- Own daily/weekly prioritization across the Maintenance queue, ensuring tasks are properly assigned, scoped, and tracked
- Maintain strong alignment with other internal teams to ensure efficient handoffs and clear cross-team workflows
- Ensure the team follows established SLAs, escalation processes, and SOPs - acting as the primary operational owner of Maintenance SLAs
- Develop and maintain internal documentation, process maps, checklists, and workflow diagrams. Identify bottlenecks and propose process improvements to enhance efficiency and quality
- Serve as the Maintenance SLA owner - ensuring clarity, compliance, accuracy of assignment, and consistent interpretation across the team
- Monitor task turnaround time, backlog health, aging reports, and client-impact risks; escalate early when SLAs are at risk
- Oversee quality control for maintenance tasks, ensuring edits pass QA expectations before deployment
- Support the team in root-cause analysis for recurring issues and help implement preventative measures
- Ensure external resources receive clear direction and necessary access
- Provide oversight of vendor performance, ensuring tasks meet quality, communication, and SLA expectations
- Resource planning and workload distribution across internal and external staff
- Availability to support and accommodate our clients’ business hours as needed (All US timezones)
- Serve as primary point of contact for daily coordination with external vendor teams
- Acts as a trusted web-services authority for internal teams, offering guidance on the right path forward for client website needs and representing the web services team on client calls when requested to communicate site setups, constraints, risks, and solution options
- Collaborate with other leaders as needed for training or process-related discussions
- Maintain a working understanding of: Website related WordPress (themes, plugins, admin, page builders)
- Front-end structures (HTML/CSS/JS, templates, responsive layouts, multisites)
- Understand core patterns of RYNO’s web products
- Knowledge of server architecture and performance management (we use WPEngine)
- Understand typical error patterns in WordPress (PHP versions, plugin conflicts, host-level blockers)
- Leverage Salesforce for client communication, account management, and ticket management
- Leverage Wrike for project management.
Requirements
- 2+ years of management experience, including overseeing internal teams, external vendors, or offshore developers
- Prior agency or multi-client environment experience
- Experience enforcing SLAs, triage protocols, and QA frameworks
- Demonstrated ability to remain calm, solution-focused, and balanced under pressure
- Expertise Strong foundation in WordPress architecture, including multisite management, theme and plugin development, and use of hooks, actions, and filters
- Experience with enterprise-scale WordPress hosting environments (WP Engine preferred)
- Proficiency in front-end technologies: HTML, CSS, JavaScript (vanilla and jQuery), responsive design, and cross-browser troubleshooting
- Experience with backend integrations and APIs, including CRMs (e.g., Salesforce), marketing platforms, transactional email systems, and webhook-based data workflows (HTTP GET/POST)
- Solid understanding of MySQL databases, backups, migrations, and WordPress security best practices (firewalls, malware scanning, permissions)
- Working knowledge of DNS and domain management, including A, CNAME, MX, TXT, and related records
- Experience working across diverse hosting environments (VPS, cloud, managed WordPress hosts) Ability to optimize site performance using caching, CDNs, and plugin/theme diagnostics
- Proficiency with Git-based version control and deployment workflows
- Experience organizing and managing workloads using tools such as Wrike, Jira, Asana, or similar
- Strong written and verbal communication skills
- Proven ability to collaborate effectively with designers, QA, account managers, and cross-functional stakeholders
- Experience with process mapping, workflow optimization, and operational efficiency initiatives
Benefits
- Performance based bonuses to reward excellence
- Medical, Dental, Vision, and Life Insurance
- 401(k) matching to help you plan for your future
- 6 weeks of paid parental leave for new parents
- $2,000 annual tuition reimbursement for continued education
- Wellness stipend to support your health and fitness
- Monthly data stipend to support your remote work environment
- Paid vacation and sick time off for work-life balance
- 10 paid holidays to enjoy throughout the year
- Paid days for a Cause to give back to your community
- Paid birthday holiday to celebrate your special day
- Comprehensive Employee Assistance Program for personal support
- Leadership and career advancement opportunities
- Anniversary rewards to celebrate milestones
- Inclusion, Diversity, Equity & Access (IDEA) Committee
- Awesome team merch!
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