Hybrid Senior Onboarding Manager, French Speaking

at Rydoo

• Job title: Senior Onboarding Manager, French Speaking
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Lisbon, Portugal

About the role

• Onboarding Manager responsible for guiding new customers through Rydoo's onboarding process. Engaging clients, conducting training, and enhancing customer success with a focus on SaaS solutions.

Responsibilities

• Serve as the primary point of contact for new customers, guiding them through the onboarding process and ensuring a smooth transition onto Rydoo.
• Assist customers in setting up and configuring their accounts, including roles, permissions, and integrations, to align with their business requirements.
• Conduct product training sessions to educate the admin on platform features, functionalities, and best practices for optimal usage.
• Develop and maintain onboarding documentation, tutorials, and knowledge base articles to facilitate self-service and empower customers to onboard independently.
• Collaborate with the csm, product and marketing teams to create educational resources, webinars, and training materials to support customer onboarding efforts.
• Adhere to Rydoo’s Information Security Policy, best practices and participate in regular security trainings

Requirements

• Prior experience in a customer-facing role, such as customer support, customer success, or onboarding, preferably in a SaaS or technology company.
• Fluency in French and English
• Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
• Technical aptitude and ability to learn new software systems quickly, with a basic understanding of SaaS platforms and cloud-based technologies.
• Excellent problem-solving skills and ability to troubleshoot technical issues independently or with the support of technical teams.
• Proactive mindset with a customer-first approach, dedicated to delivering exceptional service and ensuring customer success.
• Adaptability and willingness to work in a fast-paced, dynamic environment where priorities may shift rapidly.
• Nice to have:
• Bachelor's degree in Business Administration, Computer Science, or a related field preferred.
• Additional fluency in Portuguese and/or Spanish,

Benefits

• A competitive package, including salary and benefits
• Meal vouchers of €8 per day
• #RydooOnTour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office.
• Professional freedom and a flexible work environment
• Upskilling through training and coaching programs
• Regular company and team events
• Wonderful international team with more than 33 different nationalities
• Spectacular onboarding program for all new Rydooer’s
• Free drinks, fruits & snacks to provide you with all the energy to do your job + the occasional afterwork drink and great parties (believe us 😉)
• Permanent contract