Join Lloyds Banking Group as a part - time customer support representative in Lincoln. Provide face - to - face support while learning and growing within the organization.
About the role
- Solution Deployment & Support Specialist managing xClass deployments in Puerto Rico. Responsible for execution and support of deployment activities while resolving technical issues and ensuring compliance with security protocols.
Responsibilities
- Develop comprehensive deployment plans, schedules, and playbooks.
- Coordinate with cross-functional teams to ensure deployment readiness.
- Execute solution deployments across various environments (DEV, QA, PROD).
- Manage cutover activities, including go/no-go checkpoints and deployment validation.
- Oversee hypercare support post-deployment to ensure stability and performance.
- Ensure compliance with DT governance, security protocols, and change management standards.
- Process and resolve end-user tickets, including issues related to environments, migration requests, data loads and configuration updates.
- Troubleshoot deployment-related issues, coordinate and drive rapid resolutions.
- Identify process gaps and recommend improvements to enhance deployment workflows and automation.
- Be able to execute the Major Incident Management process when necessary.
- Represent xClass during Change Advisory Board (CAB) reviews.
- Collaborate with the Service Manager to develop and maintain ServiceNow Knowledge Base articles.
- Coordinate multiple infrastructure teams for annual Disaster Recovery testing and, if needed, DR execution.
Requirements
- Must be a U.S. Citizen.
- Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
- 3–5 years of experience in application or enterprise solution deployments, including web applications, databases, and API changes.
- Strong understanding of release management, DevSecOps pipelines, and environment management.
- Excellent documentation, coordination, and communication skills.
- Proven ability to manage multiple parallel deployments with exceptional attention to detail.
- Strong knowledge of Oracle PL/SQL and database queries.
- Experience with API testing tools (Postman, Talend, SOAP UI, etc.)
- Understanding of ReST APIs, API management, and Open API 3.1+
- Train others on support operations procedures.
- Execute the integration onboarding process, including ensuring reviews and approvals are completed within the SLA.
- Coordinate data, copyback, and connectivity alignments with multiple SAP landscapes.
- Support projects, as needed.
Benefits
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds
- Participation in the Employee Scholar Program (ESP)
- Life insurance and disability coverage
- Employee Assistance Plan, including up to 8 free counseling sessions
- And more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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