Technical Support Engineer role at Palo Alto Networks focusing on advanced - level support for Public Sector customers. Addressing complex technical issues and ensuring optimal security infrastructure.
About the role
- Managed IT Services General Support Engineer providing superior client technology support. Opportunity to work with multiple facets of technology, business, and consulting.
Responsibilities
- Provide superior support for client technology environments
- Capturing client requirements
- Infrastructure operations and management
- Adopting and learning new technologies
- Performing Enterprise Administration and Engineering tasks
- Troubleshooting business application issues
Requirements
- Degree or Certification in IT related field
- 4-7 years of experience with Windows 10/11, Windows Server, virtualization, server management, storage, and general networking
- Proven experience with Windows Active Directory, Group Policy, DNS, DHCP, NTFS, Print Management, and other common Windows server functions
- Proven experience with Office 365 user, mailbox, and policy administration
- Proven experience in email flow troubleshooting including spam filtering, quarantine, public DNS records and other related services
- Comfortable with Microsoft On-Prem Exchange management
- Proven experience with VMWare VCenter, ESXi, and Microsoft Hyper-V
- Familiar with network concepts and troubleshooting
- Experience in large, complex environments with multiple locations
- Familiar with standard IT practices and policies
- Familiar with IT service management tools and processes (helpdesk, ticketing, etc.)
- Eagerness to contribute
Benefits
- flexibility in your schedule
- empowering you to balance life’s demands
- eligibility for a discretionary bonus based on firm and individual performance
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