Senior Manager, Technical Support at RingCentral overseeing global Tier 2 and Tier 3 Support Engineering teams. Driving excellence and optimizations for complex enterprise customer experiences.
About the role
- Technical Support Engineer providing expert product guidance through phone, email, and live chat. Building relationships, driving sales, and impacting customer success at RS Group.
Responsibilities
- In this role, you will be the go-to expert for our customers, providing high-quality technical advice through telephone, email, and live chat.
- You’ll build strong relationships with suppliers, the RS Pro team, and product managers in the UK, ensuring you stay informed and well-equipped to support both customers and colleagues.
- As a key advocate for RS Pro, you’ll help drive its growth by sharing your expertise with the technical and sales teams.
- Your impact will extend beyond customer support – you’ll also play a crucial role in training RS colleagues across Scandinavia, enhancing their technical knowledge and capabilities.
- Contributing to our vision of becoming the “First Choice” for our customers, you’ll actively engage in new initiatives, whether in sales, marketing, or other strategic activities.
- Attending exhibitions and customer visits will be part of your journey, allowing you to gain valuable insights and strengthen partnerships.
- Additionally, you’ll collaborate closely with local product and supplier managers, exchanging best practices to continuously improve our technical support offering.
Requirements
- Technical knowledge of one of the areas: automation/robotics/mechatronics/electronics/electrical engineering (You might be an automation engineer, mechanical engineer, electronics technician, electrician).
- Fluent in English and in one of the Scandinavian languages: Swedish, Norwegian, Danish.
- Understand the technical needs of engineers and buyers (our target customers).
- Confident and effective communicator & relationship builder at all levels of the business and to various stakeholders.
- Willing to learn and can-do attitude.
Benefits
- A competitive pension scheme to secure your future.
- A performance-based bonus to recognize your achievements.
- Access to healthcare benefits to support your well-being.
- Fritvalg options, giving you flexibility to choose benefits that suit your lifestyle.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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