Drive the renewal lifecycle for Genesys Cloud customer accounts, focusing on retention and revenue growth. Collaborate cross - functionally to ensure customer success and satisfaction.
About the role
- Trust and Safety Manager at Rover ensuring safety and world-class service for pet owners and caregivers. Leading team development and advocating for process improvements in a fast-paced environment.
Responsibilities
- Provide leadership to front line managers and trust and safety practitioners that support the prevention and resolution of a wide-range of issues, including those that pose severe risk to the company, our users, and animals.
- Motivate, coach and develop your team to achieve performance goals, while also empowering them to advocate for the end user while balancing platform safety.
- Help advocate for local and global process improvements that empower the team to increase effectiveness then scale efficiently.
- Create and analyze reports, then make data-informed decisions to improve both business efficiencies and customer experience.
- Decision making directly impacts the achievement of organizational goals.
Requirements
- 5+ years of managing or leading teams in Trust and Safety operations or customer escalations required
- 3+ years in a senior leadership role where the responsibilities included managing other leaders required
- 3+ years of Trust and Safety experience required
- 1+ year in a role with regular interactions with senior leaders including executives required
- Business English required
- Bachelor’s degree in a related field or equivalent experience required
Benefits
- Long-term incentive plan with a company performance-based cash payout
- Pension plan
- Private medical insurance
- 25 days PTO
- Meal allowance and flexible compensation plan (transport and nursery)
- Gym membership
- €450 to cover the costs associated with the adoption of a pet
- Annual €150 wellness reimbursement
- Flexible work hours, sometimes you'll need to be in at certain times, but on the whole, we're pretty flexible when it comes to managing workload and time
- Grab snacks, fresh fruit, in our kitchen to keep yourself going
- Regular team activities, events, game nights, and more
- Dog-friendly office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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