Onboarding Specialist responsible for guiding partners through complex integrations with a payment platform. In a growing FinTech company, leveraging technical problem - solving and customer engagement skills.
About the role
- Onboarding Manager guiding customers and partners in their adoption of the Rossum platform. Key responsibilities include training stakeholders and customizing product setups for workflows.
Responsibilities
- Guide new customers through onboarding, from initial configuration to full adoption
- Onboard and enable delivery partners, improving processes and documentation
- Build strong, trust-based relationships with both customers and partners
- Train stakeholders, share best practices, and support change management
- Partner with Solution Architects on complex implementations
- Customize product setups to align with customer workflows
- Collaborate with Product, CX, and Sales to refine onboarding journeys
- Track adoption and time-to-value using data, and iterate accordingly
Requirements
- 3+ years experience in onboarding, implementation, or technical support (B2B SaaS preferred)
- Familiarity with Python, APIs, JSON/XML, and integrations (e.g. SFTP/S3)
- Strong stakeholder management and communication skills
- A customer-first mindset with a bias for action and ownership
- Bonus points for experience with Rossum, MongoDB, Elasticsearch, or Tableau
Benefits
- 5 weeks of vacation
- 5 personal/sick days
- Extra 2 weeks of paternity leave
- Hybrid work model and flexible hours
- Budget for personal development, education, and language courses
- High-end tech, including a MacBook, external monitor, and the keyboard of your choice
- MultiSport Card to support your physical well-being
- Regular team meetups and offsites
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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