Engineer II providing advanced operational support for Wintel servers at Ricoh. Responsible for infrastructure systems support and trouble ticket resolution.
Responsibilities
Complete special projects as assigned by management
Resolves end user and application owner issues utilizing Service Now
Monitors, installs, upgrades, patches and resolves advanced hardware and OS issues on Wintel servers
Completes special projects with an advanced knowledge of company & organization policies, practices and procedures.
Provides advanced customer support by resolving end user and application owner trouble tickets
Provides advanced support for infrastructure systems (BIG-IP, WebWasher, monitoring, backups, LAN)
Other duties as assigned
Requirements
Requires technical degree, certification or equivalent experience.
Requires minimum of 3 years of experience with Microsoft operating systems.
Requires knowledge of TCP/IP protocol and knowledge of networking hardware and software, diagnosis, configuration and installations.
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
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