Content Services Solution Engineer responsible for design and implementation of software solutions. Engaging in sales initiatives and facilitating workshops for product training and consultation.
About the role
- Solution Architect designing and commercializing complex solutions for clients across various verticals. Joining a growth-focused team at a leading benefits and employee engagement provider.
Responsibilities
- Act as the technical and solution design expert in major new UK & multinational business opportunities.
- Translate client needs, challenges, and strategic goals into robust, deliverable solutions.
- Influence deal strategy, design pricing packages, and ensure commercial feasibility.
- Present complex solutions with clarity, confidence, and executive-level credibility.
- Partner cross-functional to ensure seamless handover, delivery, and long-term success.
- Lead the design of multi-product solutions that align to prospect needs across engagement, wellbeing, recognition, and digital benefits.
- Conduct deep discovery into technical, commercial, and operational requirements.
- Map complex organisational workflows, overlaying competitor insights to identify Reward Gateway differentiation and alignment, demonstrating a clear value led proposition.
- Build solution documentation, architecture outlines, and tailored platform demonstrations.
- Translate non-technical business problems into clear solution recommendations.
- Partner with Sales Consultants and Senior Consultants to shape deal strategy and pricing.
- Ensure all solutions are commercially viable, margin-aligned, and support scalable delivery.
- Contribute to business cases, ROI models, and commercial proposals.
- Support negotiation phases by validating feasibility, scope boundaries, and assumptions.
- Work closely with Product, Engineering, and Implementation to validate technical design.
- Ensure clear, accurate handovers to delivery teams with complete documentation.
- Collaborate with Marketing to create compelling solution narratives and case studies.
- Collaborate with Bids/Tenders to share all pre-market engagement and insights to maximise outcomes and win rate.
- Feed customer insight into Product for roadmap and feature prioritisation.
- Deliver high-quality demos adapted to industry, audience, and complexity.
- Build and maintain reusable solution frameworks for vertical teams.
- Support training of Sales and SDR teams on solution capability and value messaging.
- Proactively identify product or proposition gaps that could improve win rates.
Requirements
- Strong experience in pre-sales, solution architecture, product consulting, or technical consulting, ideally within SaaS, HR tech, digital benefits, or enterprise technology.
- Proven ability to lead solution design in complex, multi-stakeholder sales cycles.
- Strong understanding of digital platforms, APIs, integrations, data flows, and configuration.
- Commercially confident with experience shaping pricing, proposals, and business cases.
- Excellent presentation skills with the ability to simplify complex concepts.
- Experienced in supporting enterprise deals, ideally with HR, Reward or People teams.
- Highly organised with strong documentation, planning, and communication skills.
- Proven ability to design scalable, compliant solutions that solve real client problems.
- Understands pricing, margin levers, risk, deliverability and commercial structure.
- Clear, credible, and confident with senior stakeholders.
- Connects insight, product capability and business logic into compelling solutions.
- Operates as a trusted partner across Product, Sales, Implementation, Marketing and Legal.
- Ensures accuracy, documentation quality and commercial governance.
- Comfortable supporting multiple opportunities with varied complexity levels.
Benefits
- Screening call with member of the Talent Acquisition Team
- First interview with Director of Growth
- Take-home assessment
- Final interview with Enterprise Growth Director & a Senior member of the New Business team
- A flexible holiday plan of up to 40 days per year
- £400 a year Wellbeing Allowance
- Private Medical Insurance
- Allowance for professional development books, E-books, and podcasts
- Contributory pension scheme
- Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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