Engineer specializing in building automation in hybrid work environment at sic architekten gmbh. Contributing to sustainable and functional building projects in Köln.
About the role
- Service Desk Engineer keeping global teams secure and productive at Retail Insight. Managing user accounts, troubleshooting issues, and ensuring compliance across IT services.
Responsibilities
- User account management; Provision, modify and deprovision user accounts promptly
- Coordinate equipment moves and set‑ups with internal teams
- Access control; Grant and revoke access in line with policy and approvals
- Manage licence and subscription requests end‑to‑end
- Remote support; Troubleshoot hardware/software issues with clear, patient guidance
- Arrange device repairs and organise temporary replacements
- Ticketing & service quality; Monitor, prioritise and update tickets to hit SLAs
- Log and categorise all requests (email, calls, chat) in the ITSM tool
- Escalate complex issues with crisp, complete handovers
- Documentation & assets; Maintain the knowledge base and asset records
- Track software licences and subscriptions efficiently
Requirements
- Proven experience working with a wide range of Microsoft Windows tools 10/11 (install/reinstall, printers, VPN, AV)
- Considerable knowledge of Microsoft Office / Microsoft 365 (Outlook, Teams, Word, Excel) and Office 265 users
- Confident understanding of security best practice—RBAC, least privilege, separation of duties, MFA
- Clear, confident communicator (written and verbal), calm under pressure, and highly organised
- Azure AD / Entra ID for user and role‑based access
- Nice to have; Microsoft Intune (packaging, deployment)
- SQL Server exposure and database access management
- Jira Service Management
- Relevant Microsoft certifications; ITIL v3/v4 Foundation
Benefits
- Flexible Working – Enjoy a hybrid work model (3 days in the office) with flexibility based on business needs, plus a work from anywhere policy to give you freedom to explore.
- Time Off – 25 days annual leave (+ bank holidays), increasing with length of service, plus an extra day off for your birthday! We also operate summer hours so you can make the most of the sunshine.
- Learning & Development – Access a vast range of courses through our learning platform and benefit from structured career progression plans to support your growth.
- Health & Wellbeing – Private Medical Insurance, a healthcare cash plan, and mental health support via Help@Hand. Plus, we’ll ensure you have a safe and productive home setup with a workspace assessment.
- Giving Back – Take paid volunteer days to support your local community, donate to your chosen charity through salary sacrifice (we’ll match it!), and make a difference with Give as You Earn.
- Extra Perks – A car purchase scheme to make buying a new car easier, plus access to additional benefits through our online platform, including gym discounts.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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