Associate Account Manager providing day - to - day support to Account Managers for small to mid - market clients. Focusing on operational and technical work related to employee benefits, including quoting and compliance.
About the role
- Account Manager driving day-to-day client project execution at Response Labs. Building strong client relationships and coordinating with internal teams in a fast-paced, digital-first environment.
Responsibilities
- Manage day-to-day operations of assigned client account(s), with direction and oversight from Director
- Serve as a primary client contact for project updates, deliverables, and coordination
- Facilitate regular communication between clients and internal teams (creative, strategy, media and technology), ensuring that all parties are aligned and informed
- Lead and/or participate in client and internal meetings, making relevant contributions
- Assist in developing project briefs, client presentations, reports, and performance analyses
- Ensure accuracy and quality control across all client-facing work
- Understand and monitor project budgets, flagging scope changes or risks early
- Demonstrate curiosity and take initiative when presented with problems, helping to come up with solutions
- Support Account Supervisors or Directors in developing strategic account plans
- Understand and anticipate potential roadblocks and challenges, in advance of them becoming issues, for the client or internal team
Requirements
- Minimum 2 years of experience in account or project management, ideally in an advertising agency environment
- Prior experience managing digital projects and campaigns, ideally across CRM, loyalty or media channels
- Ability to thrive in a fast-paced environment with multiple clients and projects, balancing competing priorities effectively
- Excellent verbal, written, presentation and interpersonal skills
- Self-motivated and detail-oriented
- Level-headed and positive under pressure
- Proficiency in project management tools including Google Suite, Slack, JIRA, Harvest and Forecast
- Bachelor’s degree in Advertising, Marketing or similar field
Benefits
- Health, dental, and vision insurance with employer contribution.
- Short-term disability coverage.
- 401k plan with matching.
- Annual performance bonus and quarterly award drawings.
- Paid vacation, sick time, and federal holidays.
- Professional training and certification tracks.
- Flexible work options, including work-from-home.
- Regular company events and volunteer outings.
- Fun, relaxed work environment and culture.
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