Technical Support Engineer addressing post - sales customer concerns via phone, e - mail, and web. Involving configurations, troubleshooting, and delivery of best practices for cybersecurity support.
About the role
- User Support Engineer providing 1st-level support for PREEvision users in Germany since over 28 years. Focus on support rather than development for the architecture and review tool.
Responsibilities
- 1st-level support for users of PREEvision
- Assistance with review and approval processes (Review & Vote)
- Recording, analyzing and handling support requests (tickets)
- Supporting users with: operating PREEvision, review status, workflows and approvals, reports, analyses and exports, and plausibility checks of models and results from the user’s perspective
- Documenting frequent questions (FAQs, quick guides)
- Close collaboration with methodology and engineering roles
- Escalation of technically complex issues to experts
Requirements
- Completed vocational training or degree in a technical field (e.g., Computer Science, Electrical Engineering, Mechatronics, Systems Engineering or comparable)
- Initial practical experience in technical support, engineering support or tool support
- Basic understanding of PREEvision at the application/user level (no metric or rule development required)
- Understanding of structured processes and workflows
- Service-oriented, structured way of working
- Very good German skills, good English skills
- Advantageous: experience in the automotive sector
- Experience with review or approval processes
- Experience with ticketing systems (e.g., Jira, ServiceNow)
Benefits
- Interesting projects that are enjoyable
- Flexible working hours — no core hours
- Mentoring during the onboarding phase
- Up to 4 weeks per year working abroad
- 30 days of vacation
- Employer contribution to company pension plan
- Employee loans (interest-free)
- Employee discounts with over 250 partner companies
- Training and team-building activities
- Approximately 10 company events and team activities per year
- Professional development and language courses (German or English)
- Career development plan (Grow with us)
- Free drinks and communal lunches
- Multicultural, committed and open team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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