C&I Relationship Manager IV responsible for complex commercial lending and client relationship management. Marketing financial products to large commercial clients with a focus on growth in commercial banking.
About the role
- Sales Account Manager at Elsevier developing long-term relationships with healthcare clients. Driving growth and ensuring client success through effective management and strategic expansion opportunities.
Responsibilities
- Drive Growth. Make an Impact. Transform Healthcare.
- As a Sales Account Manager with a portfolio of healthcare clients, you’ll be the primary sales contact and trusted advisor responsible for developing long-term relationships, ensuring adoption, minimizing churn, and identifying opportunities to grow each account.
- Retention First: Develop and deliver proactive engagement strategies, health checks, and business reviews.
- Analyze product usage and satisfaction to ensure renewals and long-term value.
- Identify risk signals early and take action to mitigate churn.
- Negotiate contracts that are mutually beneficial to both the customer and Elsevier
- Strategic Expansion: Identify upselling and expansion opportunities aligned with customer goals.
- Position additional Clinical Solutions products to meet emerging needs through consultative selling.
- Lead sales motions from discovery through negotiation and closing.
- Relationship Management: Build deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.
- Serve as a consultative partner aligned to client objectives.
- Study market trends and become an industry expert within your designated health system region
- Sales Execution & Enablement: Own the end-to-end sales process for renewals and expansions.
- Coach sales executives on expansion opportunities that meet customer needs
- Accurately forecast and manage pipeline using Salesforce CRM.
- Internal Collaboration: Work closely with Sales Executives and Customer Success to drive results.
- Share market feedback and help shape product improvements.
Requirements
- 2+ years of experience in healthcare sales or account management – ideally selling SaaS technology or information solutions to hospitals or health systems
- Proven success in renewal management, upselling, or cross-selling
- Confidence when presenting to and influencing clinical, operational, and executive stakeholders
- Strong presentation, communication, and strategic thinking skills
- Ability to thrive in a fast-paced, deadline-driven environment
- Skilled in using Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word)
- Bachelor’s degree required
- MBA is a plus
Benefits
- Comprehensive health, retirement, and family benefits
- A flexible, remote-first work culture
- Career growth and learning opportunities
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