Client Success Partner for Core Accounts in a fast - paced environment ensuring client retention and satisfaction through engagement strategies. Working with internal teams to enhance client experience.
About the role
- Client Development Partner at LexisNexis transforming law firm workflows through AI solutions. Engage with law firm leaders to enhance legal operations and client delivery.
Responsibilities
- Partnering with Client Managers to engage large law firm customers in conversations that accelerate their transition to next generation LexisNexis solutions.
- Engaging managing partners, practice chairs, and firm executives to understand their priorities and position LexisNexis as a trusted partner in in driving innovation and modernizing firm operations.
- Leveraging legal expertise to work directly with attorneys and practice groups to analyze workflows, uncover inefficiencies, and identify how LexisNexis can enhance client outcomes, talent productivity, and firm ROI.
- Leading tailored demonstrations and strategic discussions that translate those workflow insights into clear, actionable use cases for LexisNexis AI and workflow tools.
- Collaborating with marketing, product, and client success teams to create targeted materials, success stories, and campaigns that showcase the impact of AI and workflow transformation.
- Leading firms through adoption of LexisNexis AI and workflow solutions, from stakeholder alignment and purchase decisions to implementation planning and measurable impact.
Requirements
- Have a JD with at least 3 years of experience practicing law at a leading AmLaw 100 / Vault 100 firm (preferably in corporate law or litigation).
- Have experience establishing credibility with partners and firm C-suite through strong executive presence, legal expertise, and AI fluency.
- Demonstrate curiosity and conviction about how AI and legal technology can transform law firm workflows and client delivery.
- Deliver persuasive, insight-rich presentations / demos that engage both legal and business audiences.
- Collaborate effectively across teams, working closely with sales, marketing, and product to deliver unified client engagement strategies.
- Be able to build deep knowledge of legal workflows, use cases, and emerging trends to tailor LexisNexis solutions to client needs.
Benefits
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
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