Senior Claims Administrator managing and negotiating pre - authorization and Letter of Guarantee requests. Reviewing medical admissions and ensuring adherence to policy terms and conditions while providing stakeholder updates.
About the role
- Administrator/Executive Director leading Malton Village, overseeing long-term care and seniors services operations. Ensuring compliance with regulations while enhancing resident care and staff engagement.
Responsibilities
- Provide overall leadership and accountability for Malton Village, ensuring safe, high‑quality, compliant, and sustainable operations in alignment with the Seniors Services Strategic Plan (2024–2029).
- Lead a large, interdisciplinary workforce in a complex, unionized long‑term care environment by providing clear, accountable leadership that supports employee well‑being, engagement, and retention.
- Oversee all aspects of resident care and service delivery in compliance with the Fixing Long‑Term Care Act, 2021, its regulations, and Ministry standards.
- Champion person‑centred, emotion‑based approaches to care, including the sustainability and advancement of the Butterfly Model of Care and Adult Day Services programming.
- Build and maintain strong relationships with residents, families, caregivers, physicians, community agencies, and health‑system partners.
- Provide effective financial stewardship, operational oversight, and business planning to support sustainable service delivery and future readiness.
Requirements
- Post‑secondary degree in Health Sciences, Management, Business, Public Administration, or a related field.
- Minimum five (5) years of progressive leadership experience in long‑term care.
- Completion of a long‑term care home administration/management program (minimum 100 hours).
- Experience working with the Butterfly Model of Care or other emotion-based care philosophies.
- Comprehensive knowledge of applicable legislation and standards, including the Fixing Long‑Term Care Act, 2021 and the Occupational Health and Safety Act.
- Demonstrated ability to lead effectively in a unionized environment, managing complexity and competing priorities.
- Strong financial management, budgeting, and operational planning expertise.
- Proven experience leading quality improvement, risk management, and regulatory compliance.
- Excellent communication skills for engaging with residents, families, staff, unions, senior leadership, and external partners, and for preparing reports, policies, and recommendations.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Benefits
- Comprehensive Benefits including health, dental, vision, and psychological wellness coverage.
- OMERS Pension Plan with automatic enrollment.
- Generous Time Off, including up to five weeks of vacation, paid personal days, and floating holidays.
- Professional Development through leadership learning opportunities and tuition reimbursement.
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