Quality Analyst improving conversational flows in digital customer service channels. Responsible for monitoring customer experience in URA and Chatbot systems.
About the role
- Prozessanalyst collaborating to optimize front and back office processes at regiocom, a major service provider in the German energy market.
Responsibilities
- Support and continuously optimize operational processes in the front office and back office
- Design new operational processes
- Create requirement specifications to improve operational processes
- Provide support for escalations in the front and back office
Requirements
- Completed degree in engineering or natural sciences, or equivalent vocational training with relevant professional experience
- Enjoy interacting with people
- Strong communication skills
- Good analytical skills
- Strong ability to conceptualize and abstract processes
- Self-motivated
- Structured and organized working style
- Knowledge of core processes in the liberalized energy market
- SAP IS-U
- S/4HANA
- Experience with SQL queries
- Good knowledge of MS Office
- Business-fluent German
Benefits
- Option to work from home
- Financial contribution toward a Deutschlandticket or job ticket (public transport)
- Company bike (bike leasing)
- Free on-site car and bicycle parking
- Training and development opportunities (e.g., e-learning platform)
- 24/7 group accident insurance
- Company pension plan
- Free fitness offerings with an in-house health trainer
- On-site company restaurant with a wide selection
- Corporate benefits (employee discounts)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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