Customer support professional providing assistance with products and services at Positivo Tecnologia. Involves client interaction, problem - solving, and adhering to protocol standards.
About the role
- Call Center Agent providing customer service for energy companies in Germany. Handling inquiries about contracts, tariffs, and billing via phone and written communication.
Responsibilities
- Du beantwortest Kundenanfragen rund um Verträge, Tarife und Rechnungen – telefonisch und schriftlich
- Du unterstützt bei Themen wie Lieferantenwechsel, Strom- und Gasanschlüssen
- Du bist die Stimme des Kundenservices und sorgst für echte Zufriedenheit
Requirements
- Motivation und Lernbereitschaft für unsere Basisschulung in den ersten Wochen
- die Qualität und Empathie ist das A und O
- wichtige den Kunden schon im ersten Telefonat bestmöglich zu helfen
- sehr gute Deutschkenntnisse in Wort und Schrift
Benefits
- unbefristeten Arbeitsvertrag
- freie Wochenenden
- vollbezahlte Basisschulung
- persönliche Entwicklungsmöglichkeiten (Kommunikation, Zahlenverständnis etc.)
- Aufstiegschancen durch Talentförderung
- finanzieller Zuschuss zum Deutschlandticket
- kostenfreie Sportangebote in der firmeneigenen Sporthalle
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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