Hybrid Associate Manager, Total Quality and Food Safety

at Red Lobster

• Job title: Associate Manager, Total Quality and Food Safety
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Orlando, United States

About the role

• Associate Manager ensuring food safety and quality at Red Lobster, focusing on operational food safety and compliance. Collaborating with teams and training staff on best practices.

Responsibilities

• Support Red Lobster’s operational requirements to delivering safe, high-quality food and guest experience.
• Champion operational food safety through training, policy management, inspections and ensuring compliance with regulatory standards.
• Provide food safety direction to the Operations and Restaurant Support Center teams related to regulatory compliance and food safety management systems including HACCP, pest control, sanitation, health & hygiene, food temperature controls, foodservice equipment, basic facility management and food safety auditing
• Train team members on safe food handling, cross-contamination prevention, allergen awareness, sanitation and pest control standards.
• Manage administration of Red Lobster’s third-party food safety audits, sanitation and pest management reporting systems
• Work cross-functionally with Operations, Facilities, Training, Culinary, Strategic Sourcing and other departments as needed to support restaurant operations.
• Support the TQ management team on the creation and refinement of TQFS SOPs
• Track and publish recurring KPIs and dashboards related to vendor performance, food safety, training, and restaurant operations metrics
• Assist the TQFS management team in the development and refinement of reports on food safety trends, vendor, and restaurant performance
• Evaluate existing functional processes and systems to recommend and implement process improvements based on expert knowledge gained
• Perform routine administrative duties as needed
• Perform special projects under the direction of the TQFS management team

Requirements

• Bachelor’s degree in food science or related field.
• Previous experience in foodservice operations, food safety, food science, culinary, or public health preferred
• Expert level skills with Excel and SharePoint required, with proficiency in other Microsoft Office applications
• Knowledge of food safety regulations and best practices; ServSafe certification strongly preferred
• Strong organizational and time management skills, with the ability to manage multiple cross-functional projects simultaneously
• Flexibility to work evenings, weekends and holidays if needed.
• Strong interest in developing a career path in food quality and safety, with a passion for food and hospitality

Benefits

• Flexible work arrangements
• Professional development