Technical Account Manager at Autodesk providing support for enterprise customers in Architectural and Construction Engineering. Establishing relationships and delivering customer success through technical advice and coaching.
About the role
- OpenShift Technical Account Manager providing enterprise-level support and guidance for customers at Red Hat. Building strong relationships and driving customer success in cloud technology solutions.
Responsibilities
- Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.
- Perform technical reviews and share knowledge to proactively identify and prevent issues
- Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies.
- Provide advice and guidance to customers about their current and future Red Hat products; Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams
- Complete analysis and present periodic reviews of operational performance to customer leadership
- Manage customer use cases and maintain clear and concise case documentation
- Create customer engagement plans and keep the documentation on the customer's environment updated
- Manage and grow customer relationships by delivering attentive, relationship-based support
- Build a sense of trust with customers and serve as their advocate within Red Hat
- Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) and mentor for specific technical or process areas
- Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
- Travel, as necessary, to visit customers and attend events within the region
- Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
- Establish and maintain parity with Red Hat cloud technologies strategy
- Engage with Red Hat’s product engineering teams to help develop solution patterns, based on customer engagements, as well as personal experience, that drive platform adoption
- Engage with Red Hat’s field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
- Communicate how specific Red Hat cloud solutions and our cloud roadmap align to customer use cases
Requirements
- 5 years experience in a support, development, engineering, quality assurance or TELCO or telecommunications organisation.
- Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, cloud management (Red Hat CloudForms), and IT automation (Ansible Automation Platform by Red Hat)
- Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
- Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely
- Competent comprehension of enterprise architecture and strategic business drivers
- Ability to manage multiple issues and projects with an eye for detail
- Direct experience with a variety of hardware vendors
- Czech or Slovak language needed.
- Experience in system management, cloud or server virtualization
- Bachelor's degree in a technology-related discipline, preferably computer science or engineering
- Red Hat Certified Engineer (RHCE)
- Prior experience in a technical leadership or mentorship role
- Experience with training and presentation delivery
- Other european languages is a plus
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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