Engineer developing and delivering technical training programs for automotive professionals. Collaborating with technical support teams to optimize training content in a dynamic environment.
About the role
- Software Maintenance Engineer supporting customer software satisfaction and value delivery at Red Hat. Collaborating globally to ensure software maintenance and updates while addressing customer inquiries.
Responsibilities
- Ensure that customers get the maximum value from and easily use our products and subscriptions.
- Support customers by responding within the designated service-level agreement to inquiries.
- Handle direct customer engagement via phone, web, ensuring professional, and empathetic communication.
- Exceed customer expectations by providing outstanding customer service.
- Collaborate with engineers and developers to develop creative solutions for customers.
- Share knowledge gained from troubleshooting issues with the global Red Hat knowledge management system.
Requirements
- 4+ years of experience with Linux operating system installation, configuration, upgrade, and maintenance.
- Good understanding of Kubernetes / OpenShift architecture.
- Troubleshooting and debugging experience in distributed and containerized environments.
- Basic understanding of Linux storage subsystem.
- Experience with Containers (Podman, CRI-O, Docker).
- Extensive experience managing Linux-based systems in a production environment.
- Ability to read programming languages, such as golang or Python.
- Native or business-level language skills in Japanese and proficient written and verbal communication skills in English.
Benefits
- Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. • Flexible working hours.
- Professional development opportunities.
- Health insurance.
- Paid time off.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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