Senior Project Manager leading strategically significant multi - layered projects at OES. Focusing on end - to - end project management within complex, highly regulated environments.
About the role
- Senior Project Manager managing customer support experience for EMEA at Red Hat. Ensuring effective team workflows and customer collaboration.
Responsibilities
- Ensure customers can get the maximum value from and easily use our solutions and subscriptions
- Use problem-solving skills to help customers achieve measurable business outcomes
- Handle daily support queue, case assignments and team workload
- Serve as a point of contact for customer and internal escalations
- Interact with support associates or customers for cross-functional collaboration
- Monitor and organize daily team workflows and activities
- Plan team’s work, coverage and support team in daily activities
- Interact with other teams for smooth customer experience
- Engage in project management activities related to the support team
- Analyze trends and KPIs
- Provide input to improvement programs and develop global support processes
Requirements
- 5+ years of experience as project manager or customer success manager
- Excellent English language skills
- Great communication, prioritization and organizational skills
- Ability and willingness to motivate the team and respond to team needs
- Ability to deal with changes and guide those
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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