Customer Experience Associate assisting customers with buying and selling precious metals. Delivering outstanding service and evaluating jewellery while maintaining a professional store environment.
About the role
- Customer Service Specialist managing account communications and retention at Redemption Plus. Focused on operational integrity and customer experience in the entertainment industry.
Responsibilities
- Own the communication for a dedicated set of growth accounts.
- Monitor reorder patterns and customer health.
- Manage a high volume of communication (emails, calls, and tickets) with a focus on First Contact Resolution.
- Manage credits and returns with a high degree of accountability.
- Partner with our Warehouse, Product, and Sales teams to remove blockers.
- Maintain disciplined CRM hygiene within Salesforce.
- Identify recurring friction points and propose systemic fixes.
- Head out for structured onsite customer visits to gather feedback.
Requirements
- 0–2 years of experience in customer service or operations (distribution or retail environments are a plus).
- High school diploma required; Bachelor's degree preferred.
Benefits
- Company-paid health, dental, and vision insurance.
- Immediate Vesting: 401(k) with company match that is yours from day one.
- Hybrid Balance: Enjoy 3 days in our Taunton office for collaboration and 2 days remote for focused work.
- Culture of Ownership: We live our values— Customer Obsession, Accountability, and Hustle —and we actually have fun doing it.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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