IT Support Technician responsible for supporting Guidepost IT systems and users. Providing technical support and ensuring security measures are met while working in a corporate setting.
About the role
- Technical Support Specialist assisting Dutch-speaking clients in the EV industry. Providing customer service and technical support primarily through written communication and handling incoming calls.
Responsibilities
- Be the go-to person for EV charger users: Handle customer requests through calls (around 30%) and tickets (about 70%), providing clear, professional, and empathetic customer service.
- Tackle technical challenges: Conduct initial diagnostics and guide clients through basic troubleshooting for issues such as connectivity or charging errors.
- Work as part of a strong team: Escalate more complex cases to Tier 2 specialists and keep accurate records to help enhance our processes.
- Keep learning: Stay informed about the newest EV technology, charger models, and firmware updates to ensure we remain industry leaders.
- Support sustainability: Your contribution will directly strengthen the reliability of the EV charging network and promote a greener planet.
Requirements
- Fluent Dutch speaker with solid English communication (minimum B2)
- Hybrid availability: Must be based in the Lisbon area, willing to work rotating shifts (including weekends, holidays, and some night hours)
- Tech-minded: Prior experience in technical support or customer service is a plus. Basic understanding of troubleshooting and eagerness to learn are essential. Familiarity with EV standards (Type 2, CCS, OCPP) is an advantage.
- Strong communicator: Capable of explaining complex concepts simply and clearly, in both spoken and written Dutch.
- Problem-solver: You enjoy diagnosing issues and finding practical solutions.
- Collaborative spirit: Detail-oriented, organized, and eager to work within a supportive team.
Benefits
- Health insurance after 90 days
- Meal allowance: €10.20/day
- Transport allowance: €40/month
- 30-day paid onboarding
- Hybrid work setup (3 days in office, 2 from home after training)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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