IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Operations Manager at Reverse Logistics Group managing returns for batteries, electronics, and packaging. Involves customer support and operational management with a focus on sustainability.
Responsibilities
- You will work in order management for our leading take-back systems for end-of-life batteries, electrical appliances, and packaging
- You will perform regular tasks such as order intake, data entry, registration, and reporting for our customers
- In our IT system, Microsoft Dynamics Navision, you will create and review invoices and credit notes
- By advising customers and service providers by phone, you will strengthen relationships with our partners and resolve issues that arise
- You will reflect on your work and actively help shape the future of your role
Requirements
- You have successfully completed commercial vocational training and are now seeking an exciting new challenge
- Ideally, you have already gained professional experience in operational business
- With your hands-on mentality and strong communication skills, you are a committed team player
- You work independently, take responsibility, and are particularly punctual in meeting deadlines
- You are characterized by an accurate and structured working style
- You have good MS Office skills and quickly adapt to new IT environments
Benefits
- Hybrid working arrangement (remote & office)
- Flexible working hours based on trust
- 30 days of vacation
- Workation: take the opportunity to work from a location of your choice. We don’t limit you to Europe — the whole world is open to you
- Childcare allowance and employer contribution to the company pension scheme
- Discounts at the canteen and the on-site gym
- Good public transport connections and plenty of free underground parking spaces with charging stations for electric cars ensure a pleasant commute
- Personal and professional development opportunities (e.g., language courses, individually tailored training and seminars)
- Dynamic work environment with plenty of room for autonomous work, proactive input of ideas for new projects and processes, and significant scope to shape your role
- And much more...
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