Senior Manager overseeing corporate security operations for RBC in the Caribbean region. Responsible for incident management, vendor relations, and policy implementation.
Responsibilities
Oversight and Management of the 24/7 Regional Incident Command Center (RICC)
Point of escalation for all Physical Security Incidents and Physical Security Technology within the region
Responsible for the oversight, management, and performance of all physical security technology systems (Access control systems, video surveillance, intrusion detection systems) across the region
Share communications of security related matters with Senior Leadership
Establish collaborative relationships with business leaders
Develop and maintain relationships with third party security vendors
Management of security vendors contracts, day to day operations and SLA’s
Manage RBC’s Duty of Care and Duty of Warn for all employees across Caribbean Region. Responsible for the management of security incidents (Robbery, Active Shooter, Kidnap, Hostage & Extortion, Workplace Violence, Aggressive & Abusive individuals) across the region.
To provide subject matter expert advice, and security and life safety guidance to management at all levels.
Support the design, implementation and management of a full range of security policies, programs and resources across the globe with a focus toward continuous improvement and innovation to deliver a “Best in Class” global security program.
Provide SME oversight of contracted security resources in order to provide the most cost effective and world class program.
Contributes to security related communications, promotes security awareness, designs and maintains communication channels to facilitate the distribution of time sensitive security information.
24/7 on-call support
Supports relationships with outside providers who support safety and emergency response.
Requirements
Progressive career in corporate security and strong experience managing Duty of Care, Duty to Warn scenarios, incident management and physical security technology
Delivering security related management training
Good analytical skills, effective problem-solving abilities, with good judgment and discretion in order to provide immediate direction in emergency situations
Ability to work within a flexible working environment that involves a staggered shift structure to support operational hours and 24/7 on-call support
Previous Leadership experience, leading large teams with complex work
Excellent written and verbal communication skills
Nice-to-have: Post Secondary education from a recognized college or university. ASIS CPP “Certified Protection Professional” Certification ASIS PSP “Physical Security Professional” Certification
Benefits
A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
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