Marketing Cloud Salesforce Developer building automated marketing campaigns using Salesforce and other CRM platforms. Collaborating with top digital marketing professionals in a hybrid role.
About the role
- Regional Account Sales Coordinator managing customer relations and sales coordination for an omnichannel marketplace. Responsible for executing regional customer business processes effectively.
Responsibilities
- Provide exceptional customer service to both external and internal customers
- Build and maintain strong relationships with the sales team and customers and handle the administrative tasks related to the consignments
- Assist customer & the sales team in resolving any issues that may arise during the consignment to cash process
- Create opportunities and contracts and manage assets in the internal customer management system (Salesforce)
- Collect contract information & manage documents
- Review information in our sales and online databases to ensure equipment listings are up to date
- Coordinate and direct internal resources to meet customer objectives and ensure excellent levels of customer service
- Complete assigned responsibilities with a disciplined and systematic approach to tasks and the ability to adapt to shifting priorities, demands, and timelines
- Collect contact information & manage departmental collaborations to ensure deadlines are met
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and the safety of your team, co-workers, and customers
- Perform other duties as assigned
Requirements
- Excellent customer service skills
- Experience in Sales or Customer support or inside sales experience
- Understanding of Industrial and construction industries and equipment would be a huge plus
- Strong oral and written communication skills
- Strong interpersonal skills and the ability to build strong relationships at all levels inside & outside of the company
- Strong customer management skills
- Ability to operate successfully in a rapidly changing, fast-paced environment
- Excellent time management and organizational skills
- Self-motivated, tenacious, capable of working independently to achieve goals
- Willing to dig-in and continually learn new things and build a knowledge base
- Team player with a problem-solving mindset who proactively works with other people to ensure customer needs are met
- Proficient with general office productivity tools such as Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Experience with a customer management system (for example, Salesforce
- Occasional travel within Canada, and US regions up to 20% annually
- Occasional onsite work from a Regional Auction Site up to 20% annually
- Work both indoors and outdoors year-round, and climb on and off large equipment and trucks
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