User Operations Generalist responsible for providing technical support and improving user experiences at Perplexity AI. Handling inquiries across channels and contributing to product improvement insights.
About the role
- Branch Operations Assistant addressing customer inquiries under supervision, performing clerical duties and assisting in yard functions, including maintenance tasks.
Responsibilities
- Provide various customer support services through mail, telephone, and direct personal contact.
- Process orders and assignments and enter data into the computer system.
- Reference pricing and delivery information.
- Respond to customer questions, complaints, and requests.
- Perform word processing assignments, filing, and related clerical duties.
- Process all necessary paperwork for auction day, securing necessary approvals.
- Follow well-established procedures and under the close direction of the supervisor.
- Open to learning automobile titling.
- Assist with other office functions as needed.
- Vehicle check-in by recording and filing information on vehicles being assigned to the facility.
- Detail (thoroughly clean) vehicles to improve their appearance to enhance their value at auction.
- Safely operate passenger vehicles to move the vehicles around the facility and store them in the appropriate locations at the branch.
- Assist visitors by providing appropriate guidance and/or directing them to the appropriate person for additional assistance.
- Experienced loader operation.
- Able and willing to report all violations of company policy to a supervisor or manager, immediately.
- Subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives
- Other duties as assigned per business needs.
Requirements
- Strong leadership skills.
- Superior time management skills.
- Ability to work independently.
- Strong proficiency in problem resolution.
- Excellent professional communication skills to interact effectively with customers & towers – both verbal and written.
- Willing to learn how to operate a forklift (Within 90 days of starting position).
- General mechanical knowledge of makes and models of vehicles required.
- Experience in the equipment rental or construction industry and/or related field preferred.
- Basic automotive repair skills preferred.
- Previous forklift operating experience.
- Strong Microsoft Office skills are required with above-average proficiency in Excel and PowerPoint
- Must remain alert to potential hazards associated with heavy equipment and other vehicles operated in their work area.
- This position involves outdoor work in all types of weather.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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