Senior Decision Analyst supporting data - driven insights for decision making at Huntington Bank. Leading analysis and reporting on financial portfolios to drive digital growth strategies.
About the role
- Analista de Assistência Técnica na Nakata Automotiva responsável por atendimento e suporte técnico. Atuando com clientes internos e externos, contribuindo para crescimento e aprendizado.
Responsibilities
- Provide technical support via phone (Customer Service), WhatsApp, email and digital platforms;
- Address technical questions and complaints in a tailored manner, seeking solutions and customer satisfaction;
- Advise customers on correct product application and installation procedures;
- Support customers with product warranty claims, acting as an intermediary with retailers and distributors;
- Open service requests and schedule technical service appointments, supporting the field technical consultant team;
- Provide support and analyze processes involving refunds or reimbursement of labor costs;
- Collaborate with the technical department to update documents, manuals and processes, and prepare reports on Customer Service activities.
Requirements
- Degree completed or in progress in Automotive Systems, Automotive Engineering, Business Administration or related fields.
- Course or knowledge of Microsoft Office suite, especially Excel.
- Experience in the sector such as mechanical workshops, auto parts, motorcycle parts, distributors or manufacturing companies in the industry.
- Knowledge of vehicles, their characteristics and technologies;
- Strong verbal and written communication skills;
- Specialized courses in the area such as SENAI, ETECs, etc.
Benefits
- Private Pension Plan
- Bradesco Health Plan – inpatient ward or equivalent, extendable to legal dependents with co-payment for consultations, exams and specialized tests
- On-site cafeteria
- On-site parking
- Amil Dental Plan
- Group Life Insurance
- Profit Sharing (PLR)
- Mutual Credit Cooperative
- Pharmacy agreement (100% employee cost, with payroll discount)
- Basic food basket (or equivalent credit on the meal card); Transportation allowance (for those who use public transport)
- Payroll-deductible loan line with Santander
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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