SAP Basis Consultant ensuring technical integration and operation of SAP systems at SEC Selecta Energy Consulting GmbH. Collaborating to enhance energy sector processes in a hybrid role.
About the role
- Technical Support Analyst providing assistance for SAP Business One. Responsible for customer support and system configuration in a leading ERP software company.
Responsibilities
- Provide high-quality technical support to customers, handling Level 1 and Level 2 tickets
- Receive, log, analyze and resolve requests according to established procedures
- Install and configure SAP Business One for end users
- Perform basic system and add-on administration and configuration tasks
- Analyze, interpret and resolve technical and functional issues and questions
- Document support cases with evidence, including screenshots and step-by-step descriptions of applied solutions
- Manage own ticket queue by setting priorities and ensuring SLAs are met
- Keep incidents up to date with clear information about the support provided
- Issue technical reports with detailed solutions at the end of support activities
- Keep customer records updated in GLPI (access credentials, system and contact information)
- Maintain efficient and ongoing communication with customers to ensure satisfaction
- Identify business needs, requirements and demands
- Collaborate with other analysts and team leaders to resolve, track and handle tickets
Requirements
- Bachelor's degree
- SQL — Basic level
- Business concepts
- Operating systems: Windows and Linux
- SAP Business One — Basic level
- English — intermediate (level 3)
Benefits
- Ramo Desenvolve: Development and training program
- Bonus of up to one month’s salary based on KPI achievement (subject to eligibility)
- Ramo Reconhece: Quarterly recognition program
- Day off on your birthday or another day within your birth month, to be agreed
- Language allowance: 1st year BRL 130.00 / 2nd year BRL 180.00 / 3rd year BRL 250.00
- TotalPass/Wellhub: access to fitness and wellness services
- Health and wellness initiatives and much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior SAP ABAP Migration Technology Consultant optimizing client business operations through advanced ERP and CRM systems. Leveraging SAP expertise to streamline processes and enhance decision - making efficiency.
Integration Lead managing integration architecture for Xylem’s innovative water technology solutions. Responsible for development, troubleshooting, and collaboration with global teams on integration projects.
Seeking SAP EWM Professional for YASH Technologies. In - depth knowledge of SAP EWM with travel for knowledge transfer required.
SAP Basis HANA Consultant at YASH Technologies responsible for S/4 HANA implementations and SAP landscape design. Collaborate on operational tasks, integration, and automation for cloud environments.
Senior SAP PP & PP/DS Consultant at BearingPoint India optimizing international clients' business operations in Application Management Services. Supporting SAP Production Planning processes in SAP S/4HANA with continuous improvement.
Consultor(a) Funcional SAP CO em Implantação Greenfield. Atuação presencial no Rio Grande do Sul, Brasil.
Junior SAP Analyst supporting corrective maintenance of SAP objects and participating in integration analyses for an agricultural input company.
Senior SAP VIM Consultant at BearingPoint optimizing invoice automation solutions in SAP. Collaborates with various stakeholders to ensure compliance and improve invoice processes.
Experienced SAP VIM Consultant optimizing invoice automation solutions within complex SAP environments. Collaborating with Finance, Accounts Payable, Tax, and IT stakeholders for compliance and improvement initiatives.