Senior Manager leading design and delivery of AI solutions in insurance sector. Collaborating with technical teams to build scalable solutions while navigating evolving technology landscapes.
About the role
- Senior Tech Manager responsible for unifying digital experiences across Rabobank's platforms. Leading teams to ensure high-quality capabilities and customer engagement.
Responsibilities
- Delivery of a unified foundation for all customer journeys across RBO, RBB, and global digital channels
- Manage multi disciplinary teams within the Netherlands, as well as offshore and nearshore.
- Ensuring uptime, performance, and stability in a high‑availability environment
- Managing OOP/Tech budget ownership for this unified foundation
- Harmonizing experience and architecture across websites, mobile, and shared platform components
- Ensuring standardized and scalable personalization capabilities across channels
- Driving adoption and deep usage of platform capabilities, products, and features across all tribes
- Enabling strong digital engagement and cross‑sell (online and offline)
- Safeguarding high app ratings and customer satisfaction levels in RBO and RBB
- Stimulating innovation, simplification, and convergence across digital domains
Requirements
- WO-level thinking (and education)
- 10+ years of experience in complex IT environments
- Broad experience across IT components, preferably in software development
- Excellent verbal and written communication skills
- Experience with organizational and restructuring challenges
- Experience in vendor management
- Strong organizational awareness and enterprise navigation skills
- Proven experience in change management (stakeholder engagement, culture, and content focus)
- Organizational sensitivity: able to quickly gain deep insight into complex, politically sensitive issues with group-wide impact
- Agile leadership: you understand agility from a management perspective
Benefits
- Thirteenth month's salary and 8% holiday allowance
- 10% Employee Benefit Budget
- EUR 1,400 development budget per year
- Hybrid working: balance between home and office work
- A mobility budget: with this, you can tailor your transportation according to your own needs.
- A pension, for which you can set the maximum amount of your personal contribution
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