IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Analyst responsible for billing and reconciliation processes at Qualicorp. Organizing and managing demands with Health Operators and internal teams.
Responsibilities
- Monitor and manage incoming requests, serving as the interface with health insurance providers
- Perform targeted analyses and actions for operational areas, as well as customer record updates, focusing on Qualicorp's relationship with health insurance providers
- Support handling of requests received through the customer service/ombudsman area
- Monitor and resolve internal and external email inquiries and requests
- Participate in meetings with partners
- Analyze operational reports
Requirements
- Bachelor's degree (completed)
- Data analysis
- Proficiency in Microsoft Office
- Organized
- Adaptability
- Teamwork
- Resilient
- Good verbal and written communication skills
Benefits
- 🚌 Transportation allowance (commuter benefit)
- 🍽️ Meal or food allowance
- 🏥 Health insurance
- 🦷 Dental insurance
- 🛡️ Life insurance
- ⚰️ Funeral assistance
- 📈 PPR (Profit Sharing Program)
- 🏋️ Wellhub
- 🧘 Zenklub
- * Extended maternity and parental leave / adoption leave
- 🏅 Recognition for length of service
- 🎓 Quali University
- 📚 Partnerships with educational institutions
- 💻 Home office allowance
- * Day off on your birthday
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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