Director of Experience Product Management at TIAA, enhancing services for plan sponsors and consultants through strategic product leadership. Focused on client experience and innovation through AI.
About the role
- Product Owner translating customer needs into actionable product features for Q2’s financial technology team. Collaborating with engineers and clients to drive product success.
Responsibilities
- Develop a deep understanding of financial institution requirements.
- Maintain and groom the product backlog; write clear user stories with acceptance criteria.
- Collaborate with engineering, data science, and fraud operations to refine, test, and deploy features.
- Assess trends and recommend real-time adjustments to models and risk thresholds.
- Facilitate Agile ceremonies: sprint planning, daily stand-ups, sprint reviews, and retrospectives.
- Remove obstacles and address dependencies that impede team progress.
- Ensure alignment between product strategy and sprint execution.
- Work with UX designers to create intuitive interfaces for product features.
- Support QA efforts by defining test cases and acceptance criteria.
- Act as the voice of the customer within the development team.
- Engage with clients to optimize fraud prevention strategies.
- Document product features, user stories, and requirements in Jira and Confluence.
- Monitor and report sprint progress and assist in user acceptance testing with customers.
Requirements
- Bachelor’s degree in Computer Science or related field
- 5–8 years as a Product Owner or Business Analyst in financial services or SaaS
- Experience with Agile/Scrum methodology and backlog management
- Experience engaging with clients to optimize product strategies
- Strong project management, analytical, and problem-solving skills
- Proficiency with Jira, Confluence, and Microsoft Office suite
- Scrum Master or Product Owner certification preferred but not required
- Excellent facilitation, communication, and cross-functional collaboration abilities
- This position requires fluent written and oral communication in English.
Benefits
- Health & Wellness
- Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs – "You Earned it"
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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