Client Service Representative providing exceptional support for international clients in B2B technology services. Requires fluent French and English in a hybrid work model.
About the role
- Prime Client Services Analyst in Enterprise Managed Services supporting operations for domestic and international clients. Focus on operational workflows and case management using Salesforce and JIRA.
Responsibilities
- Serve as a key member of our global 24/7 operating team
- Support the institutional clients with user additions and modifications
- Utilize Salesforce to receive cases requiring action
- Utilize JIRA to facilitate approval
Requirements
- University degree in Finance, Business, or related field
- 4+ years in handling operational workflows
- Proficiency in English allowing for fluent communication both verbal and written
- Strong proficiency in Salesforce case management
- Strong communication skills
- flexibility
- adaptability
- Nice to have: Proficiency in German, or French, or Italian allowing for fluent communication both verbal and written
Benefits
- Work flexibility – hybrid working model (min. 2 days in the office per week)
- workation
- sabbatical leave
- Development and upskilling - our full support during onboarding process
- mentoring from experienced colleagues
- training sessions
- workshops
- certification co/financed by PwC
- conversations with native speaker
- Wide medical and well-being program - a medical care package (incl. physiotherapy, discounts on dental care)
- coaching
- mindfulness sessions
- psychological support
- education through dedicated webinars and workshops
- financial and legal advice
- Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages)
- access to a cafeteria - vouchers
- discounts on IT equipment and car purchase
- 3 paid hours for volunteering per month
- Additional paid Birthday Day off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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