AI Engineer focused on building and maintaining multi - agent AI systems for media trading decisions. Requires expertise in Python, SQL, and media platform APIs.
About the role
- Director leading end-to-end transformation of Customer Experience across multiple domains at PwC. Overseeing architecture of CCaaS platforms and enhancing customer interactions through innovative solutions.
Responsibilities
- Own the thorough transformation of Customer Experience across multiple workstreams and domains, with clear vision, scope, roadmap, and value case; manage plans, budgets, and benefits realization
- Lead the architecture design and configuration of CCaaS platforms and manage routing and queuing processes
- Oversee the implementation of workforce management and conversational AI solutions
- Direct reporting, analytics, and outbound dialer strategies
- Integrate CRM and telephony systems to enhance customer interactions
- Develop and execute a unified customer data strategy
- Lead cross-functional teams through every project phase from strategy to deployment
- Deliver innovative solutions that drive measurable business outcomes
- Shape proposals, lead pursuits, expand accounts, and contribute thought leadership and market insights
Requirements
- Bachelor's Degree
- At least 8 years of experience with CCaaS transformations
- Master's Degree preferred
- Demonstrating impact using AI/GenAI for improvements
- Designing target operating models and leading change
- Recognized market presence and alliance ecosystem leadership
- Directing CCaaS/AI stakeholders and overseeing reviews
- Hands-on experience with CCaaS tools and integrations
- Proven portfolio management and executive stakeholder engagement
- Thought leader level leadership and communication at c-suite level
- Track record of shaping proposals and contributing thought leadership
Benefits
- medical
- dental
- vision
- 401k
- holiday pay
- vacation
- personal and family sick leave
- annual discretionary bonus
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