About the role

Director of Absence Product leading strategy and growth for Prudential’s Absence product services. Collaborating cross-functionally to enhance service delivery and drive business results.

Responsibilities

Lead and/or act as a subject matter expert on initiatives that expand Absence capabilities and drive consistent service delivery.
Ensure high-quality service delivery and continuous improvement of Absence services, focusing on customer experience and operational excellence.
Collaborate with Product, Distribution, Operations, and Technology teams to align initiatives with business objectives and go-to-market strategies.
Monitor and report on key performance indicators, risks, and opportunities for Absence services.
Lead change management, training, and communications for internal and external stakeholders related to Absence.
Stay current on industry trends, competitive landscape, and customer needs to inform strategy and innovation.
Develop and maintain business cases and cost-benefit analyses for new and existing value add initiatives.
Represent the Group Insurance business in external meetings, partnership discussions, and industry forums as needed.

5+ years of Group Insurance experience, including 3+ years in absence management (FMLA, state, and company leaves expertise required).
3+ years leading complex business projects or go‑to‑market initiatives; experience with disability, absence, or claims platforms preferred.
3+ years experience working within a scaled agile framework is a plus.
Strong execution skills with the ability to deliver on operational plans set by leadership.
Results‑oriented problem solver with sound judgment, risk awareness, and adaptability.
Collaborative partner who works effectively across teams to drive a consistent and high‑quality customer experience.
Exceptional communication and interpersonal skills, with the ability to influence and negotiate across a matrixed organization, including executive leaders.
Data‑driven decision maker who uses insights to guide recommendations and actions.
Comfortable navigating ambiguity, demonstrating resilience, and operating effectively in gray areas.
Externally aware, with the ability to align internal processes and teams to meet business objectives.
Bachelor’s degree required; Master’s preferred.

Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance.
Paid Time Off (PTO) and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.