Hybrid Business Analyst, Associate Manager

at Prudential Financial

• Job title: Business Analyst, Associate Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $89,000 - $147,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Fort Washington, United States

About the role

• Business Analyst enhancing customer-centric experiences through Agile methods at Prudential's Long Term Care team. Collaborating with cross-functional teams for actionable insights.

Responsibilities

• Lead requirement gathering through interviews, workshops, surveys, and analysis of business processes and systems.
• Translate business needs into clear, concise, and actionable user stories, functional specifications, and acceptance criteria.
• Manage changes to requirements throughout the product lifecycle, ensuring transparency and alignment.
• Create documentation to support solution design and stakeholder alignment.
• Partner with the Product Owner to manage and prioritize the product backlog, ensuring high-value items are addressed first.
• Coordinate with cross-functional teams to support the implementation of new web platform capabilities and feature enhancements to ensure they are production-ready.
• Coordinate requests for analytics tagging, ADA defect remediation, and content authoring, ensuring timely execution and alignment with platform standards.
• Support recurring production releases, including end-to-end testing, and user acceptance testing (UAT).
• Support the exploration and implementation of AI-driven features to enhance personalization, customer support, and operational efficiency.
• Deepen integration with third party vendors for a more seamless user experience.
• Define and track key performance indicators (KPIs) to measure success and inform future iterations.
• Provide documentation to ensure successful adoption and operational support of web platform capabilities personalization, customer support, and operational efficiency.
• Utilize standards across multiple business lines to ensure site compliance.

Requirements

• 6–8 years of experience in business analysis, preferably within digital product teams and Agile environments.
• Exceptional presentation skills to summarize and present the status of projects to leadership.
• Proven ability to write and manage user stories and acceptance criteria in collaboration with Product Owners and Scrum teams.
• Strong understanding of SAFe Agile methodologies and experience working in cross-functional teams.
• Experience supporting large-scale web platforms and CMS-enabled digital experiences.
• Familiarity with coordinating tagging, accessibility, and content workflows across digital teams.
• Excellent analytical and problem-solving skills with a customer-centric mindset.
• Strong communication and stakeholder management skills, with the ability to influence and drive alignment across teams.
• Familiarity with tools such as Miro, Figma, Jira, Confluence, and Adobe Analytics is a plus.
• Passion for digital innovation, continuous improvement, and delivering exceptional customer experiences.

Benefits

• Medical, dental, vision, life insurance, disability insurance
• Paid Time Off (PTO)
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.