Business Analyst specializing in Contact Center projects for global leader Capgemini. Engaging with stakeholders and technical teams to enhance customer engagement environments.
About the role
- Business Analyst role supporting agile projects in banking and finance. Collaboration with clients on process analysis and improvement in a remote setup with occasional office presence.
Responsibilities
- Exciting projects with well-known banks and insurance companies
- Consulting and supporting our clients in agile IT projects (focus: securities)
- Analyzing business processes, identifying optimization opportunities and developing solution concepts
- Designing client applications (User Stories), planning and executing projects
- Embedded in client project teams: project location Frankfurt am Main, 2 days per week on site at the client, otherwise remote
Requirements
- At least 2 years of professional experience in consulting, fintech, an agency, an exchange or a bank
- Experience implementing agile IT & digital projects; experience in the securities area
- Strong technical background, technical comprehension or programming skills
- Knowledge of digital trends and technologies in the financial sector
- High result orientation and willingness to perform
- Degree in Economics, Business Informatics, Finance or a comparable qualification
- Desire to help develop the company as well as serve clients in a small boutique consultancy
- Strong analytical skills and problem-solving ability
- Excellent communication and presentation skills
- Team player, independent working style and strong client orientation
- Very good German and English skills, both written and spoken
Benefits
- EGYM Wellpass, company bonus and VSOP program
- Deutschlandticket and BahnCard 50
- Modern, digital working: low proportion of on-site assignments with our clients, flexible working hours, mobile working (at home or internationally within the CEST timezone)
- Flat hierarchies and the opportunity to co-design our company
- Targeted development opportunities and individual career support
- A corporate culture that emphasizes sustainability and social responsibility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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