Field Service Technician maintaining and repairing various equipment in remote locations. Involves preventive maintenance and troubleshooting in a safety - focused environment.
About the role
- Senior Manager Service Engineering overseeing design, operation, and improvement of cloud engineering services. Partnering with developers and teams to succeed in a fast-paced environment.
Responsibilities
- Service Engineers work in partnership with developers, testers, and program managers to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers.
- The role requires someone to be both a leader and a coach as we bring in a cutting-edge service management mindset and skill set to the organization.
- It requires a leader to deal with a high degree of ambiguity and drive clear strategy and implementation plans, while bringing the business, fellow IS (Information Management) organizations and the team of Service Engineers all to success.
- The scope is both broad, across a business unit and deep, in terms of technical, process and continuous improvement required to run and maintain an enterprise-wide IS service.
Requirements
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
- 8 or more years of related experience
- 6 or more years of experience leading technical teams in a complex and fast-moving environment
- Strong experience in leveraging the power of data and metrics to drive behavior, process and priority decisions across the team and IS (Information Services)
Benefits
- Comprehensive benefits package including health care benefits (medical, dental, vision)
- 401(k) Savings Plan with employer matching
- Life insurance
- Disability insurance
- Paid time off benefits (paid parental leave, vacations, holidays, health issues)
- Voluntary benefits
- Well-being resources
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